The following HELP DESK Article is tested for WI-FI only devices i.e. iPod Touch, iPad 2, the new iPad with Retina Display and iPad Mini
Before anything else, you should start with troubleshooting:
- Is my device connected to the internet?
- Is my device's location services turned on?
- Is my device jailbroken*?
- Is my device updated?
- Is my WiFi router on?
- Is my WiFi set for determining location?
*Jailbroken devices have a different baseband. An update, backup and restore is recommended before proceeding to the next steps.
Make sure you check all of these settings first before you do the next steps.
If everything has been cleared and is working properly, proceed with these next steps.
- Perform a Hard Reset on the device. You can do this by simultaneously pressing the Power button and the Home button until the Apple logo appears.
- Once the normal screen appears (slide to unlock), proceed to Settings
- From here: Settings>General>Reset>Reset Location and Services>Warnings**>Reset
- After this one. Reset or Shut Down the device.
- Turn it back on and wait for it to Start up.
If the above steps don't work, try updating and restoring the iPad before resuming the second set of steps. If it still doesn't work, proceed to Apple Care stores.
Some causes of a malfunctioning location services are:
- WiFi Router problems (please refer to Apple's recommended routers for better functioning)
- Prolonged use of the device without Shut Downs or Restores.
- Jailbreaking messes up internal configurations.
Feel free to ask or recommend better solutions if this has not worked for you.
Thank you and Good Day!